Job Description

Responsibilities Dashboard Management: Design, develop, and manage interactive online dashboards for virtual class schedules, online exam timetables, and digital exam results, ensuring they are updated regularly and accessible to all stakeholders. Analyze dashboard data to identify trends, usage patterns, and potential areas for improvement in scheduling and resource allocation. Implement user-friendly interfaces and ensure the dashboard is optimized for various devices and platforms (desktop, mobile, tablet). Class Coordination: Oversee the daily operations of online classes, ensuring all sessions run smoothly according to the pre-established schedule. Troubleshoot and resolve technical issues related to online classes, including connectivity problems, software malfunctions, and user access issues. Collaborate with faculty and instructors to ensure content delivery aligns with curriculum goals and learning outcomes. Monitor attendance, participation, and engagement levels, and report findings to relevant stakeholders. Stakeholder Engagement: Actively engage with students, faculty, and staff in a virtual environment to understand and address their concerns, feedback, and suggestions in a timely and professional manner. Provide guidance and support to students regarding academic-related queries, digital platform issues, and online learning best practices. Conduct regular feedback surveys and follow-ups to gauge satisfaction levels and implement improvements based on collected data. Collaboration & Communication: Coordinate closely with the Branch Head, online faculty members, and the academic team to ensure smooth execution of virtual classes and academic processes. Maintain clear, consistent communication with faculty and administrative staff regarding class schedules, digital resources, and any changes or updates. Organize and facilitate virtual meetings, training sessions, and webinars for faculty to ensure they are equipped with the latest tools, technologies, and teaching methodologies. Education & Experience: Qualifications: Bachelor's/Master's degree in Education, Business Administration, Information Technology, or a related discipline. Certification or training in online education platforms, Learning Management Systems (LMS), or e-learning technologies is a plus. Experience: Proven experience in educational coordination or administration, particularly in digital or online learning environments. Experience in roles such as academic coordinator, mentor, or e-learning specialist is highly desirable. At least 1-3 years of experience in a similar role, with a strong understanding of online teaching tools, virtual classrooms, and digital exam systems. Demonstrated ability to manage multiple projects simultaneously, with a keen focus on detail, timelines, and outcomes. Skills & Competencies: Communication Skills: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users. Interpersonal Skills: Highly developed interpersonal skills for building relationships and effectively communicating with diverse stakeholders (students, faculty, and staff). Digital Literacy: Proficiency in using online teaching platforms (e.g., Zoom, MS T